Samsung Electronics should learn from the crisis that followed the launch of the Galaxy Note 7 smartphone. That said CEO Kwon Oh-hyun last Tuesday in a statement. Kwon gave, according to Reuters, Samsung has a long history in the field of overcoming of crises.
From the debacle with the Note 7, of which are due to faulty batteries more than 2.5 million copies retrieved had to be, employees of Samsung, especially, learn that they are not to be complacent and always be alert. One should the crisis with the Note 7 see it as a chance to have better learn to learn from mistakes and work processes to improve, as well as how people thought about innovation and about the customer perspective.
Samsung stated last week that it is planning as soon as possible about the miljardenstrop as a result of the deletion of the Note 7. The design flaw in the battery that could cause it to ignite or explode from the smartphone, led to questions about the quality control of Samsung. Until now there is no one of Samsung publicly pilloried.
Samsung launched in september, the Note 7 as a flagship model to compete with the iPhone 7. A design flaw in the battery led, in October twice for a recall, because new delivered aircraft with a other battery proved to be able to ignite. For next year, would Samsung have a Note 8 in the planning.
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