According to the American operator Verizon are still "thousands" of customers around with a risky Samsung Galaxy Note 7. That despite the various public terugroepmomenten for the smartphone, the fact that you are not on an aircraft, and the rollout of a software update that causes the battery of the phone can not load.
Stubbornness
"There are still customers who have the recalled smartphones use their Note 7 have not yet turned in or exchanged at a retail outlet," explains the company in an interview with Fortune. The remaining users of the Note 7, the fatal update for the device know to work, according to Verizon, making them the smartphone can continue to use. It is unlikely that they have not heard of the problems with the phone, which means that the group mainly out of stubbornness hold on to the equipment.
Bat behind the hand
The telecom provider will therefore go a step further in neutralizing the Galaxy Note 7. All outgoing calls to the phone will soon end up at the customer service of Verizon. There will be the users make clear that they have their smartphone to hand. The only exception to that measure, the '911'calls, the American equivalent of an emergency call, or be diverted.
If that is not adequate, does Verizon have a ultimate bat behind the hand: the users pay. If customers have their smartphone do not want to give off, it may be that the provider them the full purchase price of the Samsung Galaxy Note 7 will charge. No peuleschil for the entry level of the smartphone carried a price of 849 euros, and in the USA it is actually standard that a phone at a discounted price is offered, linked to a subscription.
Samsung will soon present the results of his own investigation into the errors that led Galaxy Note 7 in some cases exploded. The press event is scheduled for January 23.
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